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Microsoft Dynamics® CRM 2011 Step by Step by Jim Steger Mike Snyder and Brendan Landers

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Chapter 3. Working with Accounts and Contacts

Chapter at a Glance

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The previous chapters covered a lot of the background information about Microsoft Dynamics CRM. In this chapter, you’ll start working with customer records. Accounts and contacts are two of the most important and frequently used types of records in the system. As you learned ...

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