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Microsoft Dynamics® CRM 2011 Step by Step by Jim Steger Mike Snyder and Brendan Landers

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Chapter 4. Working with Activities and Notes

Chapter at a Glance

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In the previous chapter, you learned how to create and manage accounts and contacts in Microsoft Dynamics CRM. In this chapter, you will learn how to record, manage, and report on the activities and notes related to those records. The word activity is a generic term that Microsoft Dynamics CRM uses to describe business interactions, such as ...

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