Microsoft Dynamics CRM 4.0 Unleashed

Chapter 1. New Features of Microsoft Dynamics CRM

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• Interface

• Lookup and Smart Find

• Report Wizard

• Multitenancy

• Multilanguage

• Multicurrency

• Resource Center

• E-mail Smart Tracking

• E-mail Routing

• MRU

• Exporting

• CRM Clients

• Mail Merge

• Data Migration

• Duplicate Detection

• Relationships

• Programming

• CRM Online

• Bulk Record Deletion

• Workflow

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If you have picked up this book for the first time and are wondering what might be new or so great about Microsoft Dynamics CRM 4.0, this chapter is for you. Even if you are very familiar with Microsoft CRM 3.0, this chapter highlights many of the new features that come out of the box with Microsoft Dynamics CRM 4.0.

If you have never worked with Microsoft Dynamics CRM or any CRM before, you ...