Microsoft Dynamics CRM 4.0 Unleashed

Chapter 3. The Evolution of Microsoft Dynamics CRM 4.0

<feature><title>In This Chapter</title>

• BCM

• Version 1.0

• Version 1.2

• Version 3.0

• Current (4.0)

• What Dynamics Means to Microsoft

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That Microsoft Dynamics CRM is arguably one of the easiest-to-use CRM applications on the market should come as no surprise to anyone. Combined with the need for most businesses to have a CRM solution and the market dominance of Windows (and, specifically, Outlook), this gives Microsoft a significant edge on integration and ease of use.

Although Microsoft Dynamics CRM is designed around Outlook, initial versions suffered problems with installation and compatibility/functionality. Thus, the road to Microsoft Dynamics CRM 4.0 was not without some difficulties.

This ...