Microsoft Lync 2013 Plain & Simple

Chapter 8. Using the Lync 2013 voice features

In this section:

• Making a telephone call

• Making a video call

• Managing an incoming call

• Forwarding an incoming call to voicemail

• Viewing and responding to a missed call

• Placing a call on hold

• Transferring a call

• Consultative transferring

• Calling a contact’s voicemail

• Using the dial pad to navigate a call menu

Microsoft Lync 2013 is a feature-rich, enterprise voice-telephony platform; or, in less regal-sounding terms, it does everything you would expect from a telephone system and a whole lot more.

When designing its telephony platform, Microsoft didn’t rely on copying what had come before; instead, it took a fresh look at the way people communicate. By designing a platform with which individual users can configure ...