Chapter 9. Understanding Remote Call Control Scenario
Many standard office environments have workspaces that contain a computer running a Microsoft operating system and Microsoft Office, and a Private Branch eXchange (PBX) or IP PBX phone. Typical information workers perform their daily work using this standard technology environment. In daily workflow, calls are placed to phone numbers of contacts whose contact information is located in Microsoft Office Outlook or the Global Address List, based on data stored by Microsoft Active Directory Domain Services. Without the ability to place a phone call directly from the desktop computer, the user must manually enter a phone number on the ...
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