Configuring Dual Forking

Configuring a user for dual forking requires the following steps.

  1. Configuring Office Communications Server. This requires configuring Enterprise Voice first, which involves configuring phone routes, policies, location profiles, and normalization rules. Details on how to configure these settings are covered in Chapter 11.

    Note

    When configuring a policy for the user, ensure that the policy has Simultaneous Ring to PSTN Phone turned off. This is a check box in the Policy dialog box, as shown in Figure 10-11. (For detailed configuration of Voice policies, see Chapter 11.) This is a recommended step so that forking the call to the PSTN phone does not interact with forking to the PBX. If this policy is not configured and the user ...

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