Creating a Cross-Functional Flowchart

Cross-functional flowcharts portray relationships, interactions, and work flows for an organization or process. They’re particularly useful for portraying two characteristics at once:

  • The steps in a specific process

  • How the departments or functions involved in the process interact

In a cross-functional flowchart, functional bands show where processes cross functions, as Figure 9-7 shows. For example, a review process might involve several departments. In a cross-functional flowchart, you show this by placing the process shape on the border of two bands or resizing it to span multiple bands. When you start a cross-functional flowchart, Visio prompts you for the number and orientation of the bands, and then adds ...

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