Microsoft® Outlook® 2013: Step by Step

Table of Contents

1. Microsoft® Outlook® 2013: Step by Step
2. A Note Regarding Supplemental Files
3. Introduction
   1. Who this book is for
   2. How this book is organized
   3. Download the practice files
   4. Your companion ebook
   5. Get support and give feedback
      1. Errata
      2. We want to hear from you
      3. Stay in touch
4. I. Basic skills
   1. 1. Get started with Outlook 2013
      1. Identifying new features of Outlook 2013
      2. Connecting to email accounts
      3. Troubleshooting connection problems
         1. Connecting to Exchange accounts
         2. Connecting to Internet email accounts
      4. Working in the Outlook 2013 user interface
         1. Working with the ribbon
            1. Module and item tabs
            2. Ribbon appearance
         2. Working in the Backstage view
      5. Getting help with Outlook 2013
      6. Key points
   2. 2. Explore Outlook 2013
      1. Working in the Outlook program window
         1. Program window elements
         2. Navigation Bar
      2. Working in the Mail module
         1. Folder Pane content
         2. Content area views
         3. The ribbon
         4. Message windows
            1. Message composition windows
            2. Message reading windows
      3. Working in the Calendar module
         1. Calendar module content
         2. Calendar item windows
      4. Working in the People module
         1. People module content
         2. Contact record windows
      5. Working in the Tasks module
         1. Tasks module content
         2. Task windows
      6. Key points
   3. 3. Send and receive email messages
      1. Creating and sending messages
         1. Addressing messages
         2. Troubleshooting message addressing
            1. Troubleshooting the Auto-Complete List
            2. Troubleshooting multiple recipients
            3. Troubleshooting address books
         3. Entering content
         4. Saving and sending messages
      2. Attaching external content to messages
      3. Viewing messages and message attachments
         1. Viewing conversations
         2. Viewing content in the Reading Pane
      4. Viewing message participant information
         1. Presence icons
         2. Contact cards
         3. The People Pane
      5. Responding to messages
      6. Key points
   4. 4. Store and access contact information
      1. Saving and updating contact information
         1. Creating contact records
         2. Address books
            1. Contacts address books
            2. Custom address books
            3. Global Address Lists
      2. Communicating with contacts
         1. Initiating communication from contact records
         2. Selecting message recipients from address books
      3. Displaying different views of contact records
      4. Printing contact records
      5. Key points
   5. 5. Manage scheduling
      1. Scheduling and changing appointments
      2. Scheduling and changing events
      3. Scheduling meetings
      4. Responding to meeting requests
      5. Displaying different views of a calendar
         1. Views
         2. Arrangements
         3. Using the Date Navigator
      6. Key points
   6. 6. Track tasks
      1. Creating tasks
         1. Creating tasks from scratch
         2. Creating tasks from Outlook items
      2. Updating tasks
      3. Removing tasks and flagged items from task lists
      4. Managing task assignments
         1. Tasks you assign to others
         2. Tasks other people assign to you
      5. Displaying different views of tasks
      6. Key points
5. II. Content management
   1. 7. Organize your Inbox
      1. Working with Conversation view
         1. Viewing conversations
         2. Conversation view settings
         3. Managing conversations
      2. Arranging messages in different ways
      3. Organizing items by using color categories
      4. Organizing messages in folders
      5. Managing messages by using Quick Steps
      6. Quickly locating messages
      7. Printing messages
      8. Key points
   2. 8. Manage your calendar
      1. Defining your available time
      2. Configuring time zones
      3. Working with multiple calendars
         1. Displaying a co-worker’s calendar
         2. Connecting to Internet calendars
      4. Sharing calendar information
         1. Sharing calendars with co-workers
         2. Sharing calendar information outside of your organization
      5. Printing a calendar
      6. Key points
   3. 9. Manage contact records
      1. Creating address books
      2. Importing and exporting contact records
      3. Creating contact groups
      4. Quickly locating contact information
      5. Personalizing electronic business cards
      6. Key points
   4. 10. Enhance message content
      1. Personalizing the appearance of message text
         1. Configuring message text formatting preferences
         2. Manually formatting message text
         3. Configuring message signature preferences
      2. Inserting and modifying images
         1. Inserting pictures
         2. Inserting shapes
         3. Inserting screen images
      3. Creating and formatting business graphics
      4. Changing message settings and delivery options
      5. Key points
6. III. Program management
   1. 11. Customize Outlook
      1. Personalizing the Outlook program window
      2. Configuring Office and Outlook options
         1. Configuring Mail module options
            1. Compose messages
            2. Outlook panes
            3. Message arrival
            4. Conversation Clean Up
            5. Replies and forwards
            6. Save messages
            7. Send messages
            8. MailTips
            9. Tracking
            10. Message format
            11. Other
         2. Configuring Calendar module options
         3. Configuring People module options
         4. Configuring Tasks module options
         5. Configuring search options
         6. Configuring language options
         7. Configuring advanced options
      3. Customizing the Quick Access Toolbar
      4. Customizing the ribbon
      5. Managing add-ins
      6. Key points
   2. 12. Manage email settings
      1. Creating and managing Quick Steps
      2. Creating rules to process messages
      3. Blocking unwanted messages
         1. Working with junk email messages
         2. Configuring junk email options
      4. Increasing email security
         1. Digital signatures
            1. Obtaining a digital ID
            2. Digitally signing messages
         2. Encryption
         3. Plain text messages
         4. Information Rights Management
         5. Blocking external content
      5. Key points
   3. 13. Work remotely
      1. Working with Outlook items while offline
         1. Choosing to work offline
         2. Using public folders
         3. Setting Cached Exchange Mode options
         4. Managing an offline address book
      2. Managing download options for slow connections
      3. Automatically replying to messages
      4. Working with SharePoint site content
         1. Working offline with document library content
         2. Importing SharePoint contact lists
         3. Connecting to a SharePoint calendar
      5. Key points
7. A. Glossary
8. B. Keyboard shortcuts
   1. Outlook 2013 keyboard shortcuts
      1. Create Outlook items or files
      2. Navigate in Outlook
      3. Use the Outlook Backstage view
      4. Locate Outlook items
      5. Manage Outlook items
      6. Manage and format item content
      7. Work with the Mail module and email messages
      8. Work with the Calendar module and calendar items
         1. Navigate in the Date Navigator
         2. Navigate in Day view
         3. Navigate in Week view
         4. Navigate in Month view
      9. Work with the People module and contact records
         1. Work in the Electronic Business Cards dialog box
         2. Work in Business Cards view or Address Cards view
         3. Move between fields in an open card and characters in a field
      10. Work with the Tasks module and tasks
          1. Work in the Timeline view when an item is selected
          2. Work in the Timeline view when a group is selected
          3. Work in the Timeline view when a unit of time on the time scale for days is selected
      11. Send and receive information
      12. Use development tools
   2. Office 2013 keyboard shortcuts
      1. Display and use windows
      2. Use dialog boxes
         1. Use edit boxes within dialog boxes
         2. Use the Save As dialog box
      3. Undo and redo actions
      4. Navigate the ribbon
      5. Move around in text or cells
      6. Move around in and work in tables
      7. Access and use panes and galleries
      8. Access and use available actions
      9. Find and replace content (when editing)
      10. Use the Help window
9. C. About the authors
   1. Joan Lambert
   2. Joyce Cox
   3. The team
   4. Online Training Solutions, Inc. (OTSI)
10. Index
11. About the Authors
12. Copyright