Microsoft® Windows® 7 Administration: Instant Reference

Chapter 6

Remote Desktop and Remote Assistance

In this chapter, you will learn to:

• Use Remote Assistance
• Use a Remote Desktop

End-user support for most IT departments is a major concern and time-consuming endeavor. Anything we can do to provide a more efficient solution to user issues is a major benefit. Basic telephone or chat support works in many cases, but imagine you could see what the end user sees or even interface with them…enter Remote Assistance and Remote Desktop. If you’ve been using them with XP and Vista, you’re going to be pleased with Windows 7.

Remote assistance in Windows Vista provided many enhancements over previous versions, including improved security, performance, and usability. Windows 7 goes even further: it adds ...