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Microsoft SharePoint 2013: Planning for Adoption and Governance
book

Microsoft SharePoint 2013: Planning for Adoption and Governance

by Geoff Evelyn
June 2013
Intermediate to advanced content levelIntermediate to advanced
388 pages
13h 7m
English
Microsoft Press
Content preview from Microsoft SharePoint 2013: Planning for Adoption and Governance

Chapter 8. Building a SharePoint service delivery model

In this chapter:

The key concept for sustained User Adoption and Governance is based on customer experience in a Microsoft SharePoint environment where customer engagement is rapidly shifting. To sustain a good customer experience in using SharePoint solutions, you need to implement an agile customer service strategy that meets the needs of customers on their own terms across all channels. Those channels could be On-Premise SharePoint or SharePoint through Microsoft Office 365. Good customer service is delivered in two ...

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Publisher Resources

ISBN: 9780735672376Purchase book