Chapter 12. Maintaining the solution

In this chapter:

The focus of this book has been on providing methods and techniques for developing and implementing User Adoption, Governance, and support strategies. You must ensure that actions are taken to drive and sustain those strategies, which will continue over the lifetime of the Microsoft SharePoint solution. User Adoption is about changing user behavior, Governance is about enforcing business policies and rules, and support is about ensuring excellent service delivery.

Therefore, the skills and methods used are not wholly technical or wholly business. They require a combination of skills and knowledge of how best to apply methods ...

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