Skip to Main Content
Mindful Listening (HBR Emotional Intelligence Series)
book

Mindful Listening (HBR Emotional Intelligence Series)

by Harvard Business Review, Jack Zenger, Rasmus Hougaard, Jacqueline Carter, Peter Bregman
March 2019
Intermediate to advanced content levelIntermediate to advanced
160 pages
1h 26m
English
Harvard Business Review Press
Content preview from Mindful Listening (HBR Emotional Intelligence Series)

9

The Power of Listening in Helping People Change

By Guy Itzchakov and Avraham N. (Avi) Kluger

Giving performance feedback is one of the most common ways managers help their subordinates learn and improve. Yet research has revealed that feedback can actually hurt performance: More than 20 years ago, one of us (Avraham) analyzed 607 experiments on feedback effectiveness and found that feedback caused performance to decline in 38% of cases.1 This happened with both positive and negative feedback, mostly when the feedback threatened how people saw themselves.

One reason that giving feedback (even when it’s positive) often backfires is that it signals that the boss is in charge and the boss is judgmental. This can make employees stressed and defensive, ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Empathy (HBR Emotional Intelligence Series)

Empathy (HBR Emotional Intelligence Series)

Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz
Focus (HBR Emotional Intelligence Series)

Focus (HBR Emotional Intelligence Series)

Harvard Business Review, Daniel Goleman, Heidi Grant, Amy Jen Su, Rasmus Hougaard, Maura Nevel Thomas
Confidence (HBR Emotional Intelligence Series)

Confidence (HBR Emotional Intelligence Series)

Harvard Business Review, Tomas Chamorro-Premuzic, Rosabeth Moss Kanter, Amy Jen Su, Peter Bregman
Influence and Persuasion (HBR Emotional Intelligence Series)

Influence and Persuasion (HBR Emotional Intelligence Series)

Harvard Business Review, Nick Morgan, Robert B. Cialdini, Linda A. Hill, Nancy Duarte

Publisher Resources

ISBN: 9781633696686