Chapter 7. An Inquiry, Not an Inquisition
Many years ago, my manager at the time, Jerry, sat in on a discussion I had with a customer named Steve to explore his requirements for a new process-control application. After the meeting, Jerry pointed out that I had been rather aggressive in my questioning of Steve. He was right. I hadn’t realized how hard I’d been pressing Steve to make up his mind on certain points and tell me exactly what he wanted. Fortunately, ...
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