MOS 2010 Study Guide for Microsoft® Word, Excel®, PowerPoint®, and Outlook®

Chapter 2. Creating and Formatting Item Content

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2010 relate to creating, managing, and formatting Outlook items. Specifically, the following objectives are associated with this set of skills:

2.1 2.1 Create and Send Email Messages

2.2 2.2 Create and Manage Quick Steps

2.3 2.3 Create Item Content

2.4 2.4 Format Item Content

2.5 2.5 Attach Content to Email Messages

Outlook is designed to act as a complete information-management system. It provides many simple yet useful features you can use to work with email messages, contacts, appointments, tasks, notes, and other items. Although the tasks specific to each type of item vary, you use similar techniques ...