Objective group 2. Manage messages

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2016 relate to managing messages. Specifically, the following objectives are associated with this set of skills:

2.1 Configure mail settings

2.2 Create messages

2.3 Format messages

2.4 Organize and manage messages

The primary reason most people use Outlook is to send and receive email messages. Many people use email to keep in touch with friends and family, either from work or from home, and email has swiftly become an accepted and even required form of business communication. Outlook provides all the tools you need to send, respond to, organize, filter, sort, and otherwise manage messages.

Messages composed in Outlook ...

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