Objective group 4

Manage contacts and tasks

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2019 relate to the storage and management of information about people, and the tracking of tasks. Specifically, the following objectives are associated with this set of skills:

4.1     Create and manage contact records

4.2     Create and manage contact groups

4.3     Create and manage tasks

Having immediate access to current, accurate contact information for the people you need to interact with—by email, phone, mail, or otherwise—is important for timely and effective communication.

You can easily build and maintain address books in the Outlook People module. An address book contains contact records that ...

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