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Motivating a Multicultural Workforce by Jinsoo Terry

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Chapter 1

The Melting Pot that Hasn’t Quite Melted

Overview

Identifying problems in the workplace and understanding cultural differences are key to team success in a multicultural workforce. These require an open mind and a willingness to learn about others.

Peter’s Story: The Ineffective Manager

Peter was a personable, goal-oriented, well-trained manager in a company that had a good product and great potential. Yet he was fired.

Peter was fired because he was ineffective. A number of factors contributed to this disaster, but a major one was his inability to motivate a workforce composed of individuals from at least 16 cultural backgrounds to meet their production quotas. He failed and lost his job.

Peter had moved to San Francisco to take ...

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