Chapter 5

Communication and Language: The Key to Multicultural Team Success


In this chapter, we discuss aspects of communication that need to be addressed when motivating a multicultural workforce—aspects that arise from both language difficulties and cultural differences. We talk about dealing with each successfully.

Communication is the most important element in successfully motivating a multicultural workforce. With good, solid communication between the workforce and management, as well as among the workforce members, trust and confidence grow, responsibility arises—and a team can be built.

Various factors erect strong communication barriers between multicultural workforce members and management, including unfamiliarity with one ...

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