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Motivating a Multicultural Workforce by Jinsoo Terry

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Chapter 6

Communication Tips and Techniques to Help Your Multicultural Workforce

Overview

In the U.S., a successful multicultural workforce begins with communicating in the same language: English. This chapter provides tips and techniques for helping your staff communicate and work well together.

Speak English on the Job

While it’s best if possible to introduce your company to newcomers in their language, from then on you should encourage everyone to speak English. Because English is corporate America’s common language, it’s the common denominator you need to bring workforce members together.

Of course employees may use whatever language they choose during break times—you won’t follow them around to make sure they’re speaking English—but let ...

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