Getting Specific About ''Happy'' Workers

The Work Emotions Grid in Exercise 5-1 groups feelings according to two dimensions:

  1. Negative versus positive (or bottom versus top)

  2. Inactive versus active (or left side versus right side)

The negative/positive dimension has to do with how happy, optimistic, and generally ''up'' an employee's feelings are. When employees have any of the positive feelings in the two top cells of the grid, they are in a positive frame of mind, which means they are ready and willing to feel good about their work. Positive feelings are very important because they unleash intrinsic motivation and lead employees to want to do a good job. Negative feelings do the opposite. They sap work motivation and can even lead employees to ...

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