How Feelings Drive Motivation and Performance

In this chapter we are going to explore the links between employee feelings and performance in detail. We are going to look at Joan's feelings about her work in more depth, using a useful tool that examines dozens of possible feelings about work and places them on a grid. This tool will help us dig even deeper into the attitudes driving performance than we did in Chapter 3—revealing the foundational attitudes that need to be managed in order to ensure a high degree of intrinsic motivation. The motivational communications techniques of Chapter 4 continue to apply—but you are going to learn how to recognize and focus on underlying emotional states. And sometimes that requires you as a manager to set ...

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