CHAPTER 8

Develop Your Arsenal for Counteracting Attacking Comments

In Chapter 7, you learned to handle criticism so you could learn from and not be flattened by it. In this chapter, you’ll further develop your skills by:

images Learning to handle verbal jabs, snipes, and attacks that formerly left you tongue-tied or defensive

images Building an arsenal of responses that neutralize attacking comments

images Learning an easy-to-implement strategy for turning the tables ...

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