Contents - Navigating Conflict [Book]

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Contents

Acknowledgments

Part 1 The Payoff

Chapter 1 The Promise: Tools for Difficult Conversations

Chapter 2 The Price You Pay for Avoiding Conflict

Chapter 3 What Stops You From Handling Conflict?

Chapter 4 Courage Is Your Partner

Part 2 Toughening Up

Chapter 5 Learning to Handle Yourself Under Fire

Chapter 6 Creating the “You” Who Stands Up for Yourself

Chapter 7 Teflon Yourself to Criticism

Chapter 8 Develop Your Arsenal for Counteracting Attacking Comments

Part 3 Your Tool Chest: Skills and Tactics for Defusing 75 Percent of Conflicts

Chapter 9 Listening As If You Mean It

Chapter 10 The Rapport Tool

Chapter 11 Conflict-Resolution Questions: How to Effectively Question to Surface Key Issues Without Offending or Pushing ...

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