How to Effectively Question to Surface Key Issues Without Offending or Pushing Buttons
If we could resolve conflicts using what we already know, life might be simpler. Unfortunately, resolving most conflicts requires you to learn and understand another’s viewpoints. You do this by asking questions and listening to the other’s answers.
Asking questions in a manner that doesn’t make the other person feel defensive or attacked and that reveals what the other person truly thinks becomes critically important in resolving conflict. If you push buttons or offend another person as you question them, you won’t learn what you need. The other person might shut down, tell you what they think you want to hear, or even ...
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