Keeping the Conflict Discussion Productive
You launched the conflict discussion. While the discussion started out rocky, you hit your stride and felt you and the other person were getting somewhere. Then, the conversation hit a rough patch and seemed to veer out of control. When your conflict discussion slams into trouble, here’s what you need to do.
Keep Your Eyes on Your Goal
You started the conflict discussion because you wanted a certain outcome for the situation and your relationship with the other person. Keep those goals in mind because they serve as the lighthouse that guides your conversational ship to shore.
Keep Yourself in Check
It’s easy to let someone else’s reaction, defensiveness, agitation, or belligerence knock you ...
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