Conflict Diagnosis: Mediating and De-escalating Conflict
Conflict can be messy and difficult to resolve, especially if you don’t understand where the other person is coming from. This chapter provides you with an intriguing tool, the conflict diagnosis worksheet. This easy-to-use tool helps you outline your views concerning the conflict and then forces you to look at the conflict from the other person’s perspective.
Looking at the conflict from the two divergent views can provide a solid starting point for unraveling conflict. If you’re someone who mediates between two individuals embroiled in conflict, you’ll learn how you can use the conflict diagnosis worksheet as a mediation tool. Finally, you’ll increase your ...
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