Chapter 37

Network Support

Objectives

Upon completion of this chapter, you will be able to answer the following questions:

  • Can you demonstrate effective troubleshooting methodologies?

  • How do you create network documentation?

  • What are help desk best practices?

  • How do you verify network connectivity in the operating systems of Windows, Linux, MacOS, Android, and Apple iOS devices?

  • How do you troubleshoot a network?

  • How do you troubleshoot connectivity remotely?

Key Terms

This chapter uses the following key terms. You can find the definitions in the Glossary.

baseline

bottom-up troubleshooting

Cisco Discovery Protocol (CDP)

divide-and-conquer troubleshooting

top-down troubleshooting

Introduction (37.0)

Hello! It’s Webster. Let me introduce ...

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