Chapter 11. Troubleshooting

Chapter Outline

11-1 Introduction

11-2 Analyzing Computer Networks

11-3 Analyzing Computer Networks—FTP Data Packets

11-4 Analyzing Campus Network Data Traffic

11-5 Troubleshooting the Router Interface

11-6 Troubleshooting the Switch Interface

11-7 Troubleshooting Fiber Optics—the OTDR

Summary

Questions and Problems

Objectives

• Describe the purpose of a network protocol analyzer

• Describe the to analyze captured data packets

• Describe the contents of an FTP data transfer

• Describe the data traffic patterns a NOC (network operation center) might monitor

• Discuss the commands used to troubleshoot a router interface

• Describe the purpose of an optical time domain reflectometer

Key Terms

Address Resolution Protocol ...

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