Never Say Whatever: How Small Decisions Make a Big Difference

FOREWORD

First, I have to ask, “Where the hell was this book when I needed it?”

And I did need it. Speaking as a dude who has learned everything I know from having done it the wrong way and ultimately being embarrassed or shamed into self-correcting, I could have used a few of Moran’s lessons. In my first few management jobs I thought that every decision was so damn important that I needed to make them all, no matter the size. Or maybe I thought I was so important that only I could make those decisions. Of course, I was wrong on both fronts and I learned my lessons about decision-making along the way. Sometimes the hard way.

The late Sumner Redstone, the chairman of Viacom, took me to decision-making boot camp. I was general manager of both ...