2Communication at Work

What really happens when people talk?

I’m a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they’re interested in.

—Bill Gates, founder of Microsoft

In Chapter 1, we mentioned that improving communication is one of the key benefits of NLP. In this chapter, we will take a closer look at communication in the workplace, start discussing why your messages may not always have the desired effect, and look at how you can use NLP to remedy this. Once you have grasped the simple yet profound elements about communication explained in the next section, your ability to understand and influence others at ...

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