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Obtaining Value from Big Data for Service Delivery by William H. Money, J. Alberto Espinosa, Frank Armour, Stephen H. Kaisler

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Purpose

This booklet is directed to senior executives and managers who need to understand the basic principles of Big Data as it is used to support service delivery, the tools and technology to develop and implement a Big Data support group within one’s own organization, the roles and skills of personnel who will comprise such a group, and some of the challenges they will face in deploying and operating such an organization.

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