Chapter 4. Basic Principles of Business Process Management
Continuous improvement is better than delayed perfection.
Mark Twain
Chapter 4 is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR). Another aspect covered in the chapter is the concept of process-oriented organizations.
Keywords: business process management, Total Quality Management (TQM), Business Process Reengineering (BPR)
Just like in Chapter 3, this chapter covers general basic principles rather than concrete standards. Topics include the following:
▪ Characteristics of process management
▪ Function-centric versus process-centric organization
▪ Advancements in process management ...

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