Operations Management: Policy, Practice and Performance Improvement

Index

ABC classification, 218–21

Acceptable quality level (AQL), 277–8

Acceptance sampling, 276–9

sampling plans, 278–9

Activity-based accounting (ABC), 312–13

Activity-on-arrow (AOA) diagrams, 253–5

Activity-on-node (AON) diagrams, 255

Aggregate demand, 185

Aggregate planning, 210–11, 246

Agile manufacturing, 52, 53–4, 114, 122–3

versus mass customization, 123

Alliances:

Japanese companies, 365

world-class operations, 354–7

Amazon.com, 3, 5–6, 74, 318

American System of Manufacture (ASM), 22–3, 24, 271

Andersen Consulting, 3

Apple Computers, 38, 41, 55, 83, 234–5

Appraisal costs, 279

Arithmetic Integrated Moving Average (AriMA) models, 385

Arrival process, 418–19

Assets, 20

Assignment modelling, 398–403

Attributes, 276

Automation, 172

Automobile ...