Quality is a critical component of any manufacturing or service-related business. It has become the hallmark of most companies around the world. This emphasis got its start back in the 1920s, when S. Toyoda first invented an automated loom that stopped operations whenever a thread broke. Quality has now become the basic cost of entry into most marketplaces.
In Toyota’s case, emphasis on quality has had a dramatic impact on shaping both the brand and the way that the company operates. For companies that don’t share the same priorities, poor quality can have a negative impact on cash flow. When problems are detected, processes must be stopped and examined.
Shigeo Shingo1 taught:
Defects generate ...