Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most out of their investment. This practical guide provides guidelines for creating and leading design teams within your organization, and explores ways to use design as part of broader strategic planning.
“Peter and Kristin have taken on a huge subject and created an accessible guide for anyone passionate about design and organizational capability building. The book is super applicable to anyone trying to grow and change their organization, as well as grow and change themselves into a leader.”
—Erik Flowers Co-founder of Practical Service Design and Principal Service Designer at Intuit
Peter Merholz is an independent design and product consultant, and was one of the co-founders ...