9.12 CLASSIC SKILLS FOR AN EFFECTIVE CHANGE MANAGER
The most important things a manager can bring to a changing organisation are passion, conviction, and confidence in others. Too often executives announce a plan, launch a task force, and then simply hope that people find the answers—instead of offering a dream, stretching their horizons, and encouraging people to do the same. That is why it is said. “Leaders (managers) go first.”
However, given passion, conviction, and confidence, managers can use several techniques to take charge of change rather than simply react to it. The following classic skills are equally useful to CEOs, senior executives, or middle managers who want to move an idea forward (Fig. 9.11).
Fig. 9.11 Classic skills required ...
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