11. Does Organization Development Work?
“Does it work?” is one of the first questions managers ask about anything new or different. This chapter therefore responds to the question first by showing that there is substantial evidence that organization development (OD) does indeed work. Caveats will be considered as we respond further to the question. Next, we consider obstacles to conducting an evaluation, the seventh phase of any OD effort, and finally we conclude by arguing the importance of evaluation regardless of the problems involved and the pressures that mitigate such an activity.
Does It Work?
When OD is done according to the principles and practices expounded in this volume, our experience is that OD works. But our experience and others’ ...