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Organizational Behavior, 11th edition by John R. Schermerhorn, Jr, Mary Uhl-Bien, James G. Hunt, Richard N. Osborn

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Chapter 11. Communication and Collaboration

Chapter at a glance

Communication creates the foundation for successful actions; it opens pathways to a more collaborative workplace. Here's what to look for in Chapter 11. Don't forget to check your learning with the Summary Questions & Answers and Self-Test in the end-of-chapter Study Guide.

WHAT IS COMMUNICATION?

The Communication Process

Feedback and Communication

Nonverbal Communication

WHAT ARE THE ISSUES IN INTERPERSONAL COMMUNICATION?

Communication Barriers

Active Listening

Cross-Cultural Communication

WHAT IS THE NATURE OF COMMUNICATION IN ORGANIZATIONS?

Communication Channels

Communication Flows

Status Effects

HOW CAN WE BUILD MORE COLLABORATIVE WORK ENVIRONMENTS?

Collaboration Technologies

Interactional Transparency

Supportive Communication Principles

If any organization recognizes the importance of communication and collaboration, it is IDEO. At IDEO, collaborative interaction is a core competitive advantage.

Founded in 1991, the global design and innovation firm uses a human-centered, design-based approach to help organizations in the business, government, education, healthcare, and social sectors innovate and grow. IDEO is organized and managed to foster design thinking, a collaborative approach that engages people from different disciplines in dynamic dialogue to generate breakthrough ideas and creative solutions. When hiring, IDEO looks for what it calls "T-shaped people," those who have depth in a specific discipline (the vertical stroke) ...

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