The Conflict Process

  1. 2 Outline the conflict process.

The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes (see ­Exhibit 14-2).

Stage I: Potential Opposition or Incompatibility

The first stage of conflict is the appearance of conditions—causes or sources—that create opportunities for it to arise. These conditions need not lead directly to conflict, but one of them is necessary if it is to surface. We group the conditions into three general categories: communication, structure, and personal variables.

COMMUNICATION Susan had worked in supply chain management at Bristol-­Myers Squibb for three years. She enjoyed her work largely because her ­manager, Harry, ...

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