An individual’s capacity to perform the various tasks in a job.


The willingness of one party in a conflict to place the opponent’s interests above his or her own.

action research

A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicate.


A broad range of feelings that people experience.

affect intensity

Individual differences in the strength with which individuals experience their emotions.

affective component

The emotional or feeling segment of an attitude.

affective events theory (AET)

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors. ...

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