Organizational Listening for Strategic Communication

10Organizational Listening for Diversity, Equity, and Inclusion

Katie R. Place

DOI: 10.4324/9781003273851-14

Introduction

A 2021 “Language of Diversity” report co-authored by The Wakeman Agency and Institute for Public Relations described diversity, equity, and inclusion (DE&I) in public relations as the acknowledgment of the presence, fluidity, and intersections of different needs and identities, the promotion of justice and fairness with respect to different needs and identities, and the development of an environment where different needs and identities are respected, welcomed, valued, and heard (The Language of Diversity, 2021, p. 5). Interestingly, only 46% of the report’s survey respondents said their organization’s communications functions ...