11Listening in Polarized TimesCentering Presence in Arendt’s Actualized Plurality for Organizational Listening
Luke Capizzo
Introduction
Organizational listening theory promotes practices, skills, resources, and cultures that facilitate openness within organizations (e.g., Macnamara, 2016b; Place, 2019b). It emphasizes the central role of public relations in helping gather, analyze, and share the insights gleaned in the processes of listening. Many of today’s public and strategic communication practitioners work in democratic societies facing high polarization and politicization (Hill, 2020) as well as a multitude of risks and challenges to free speech, free press, and basic voting rights. In this context, organizational ...
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