8Improving Organizational Listening to Build Trust with Black Residents and Disrupt Racism in Local Government
Ashley E. English, Julie O’Neil, and Jacqueline Lambiase
Introduction
In the early morning hours of October 12, 2019, tragedy struck a family and a Fort Worth neighborhood. A long-time Fort Worth resident, James Smith, called a non-emergency police telephone number for a welfare check at his neighbor’s home. While he waited on his front porch to talk with the police when they arrived, he missed connecting with them (Lopez, 2019). Police arrived, entering the neighboring home’s yard quickly. One officer stood outside a window of the home, not identifying himself as a police officer but yelling for someone ...
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