Part Three. Appendices

Appendix A: References 559
Appendix B: Acronyms 571
Appendix C: Glossary of Terms 575
Appendix D: Practice-to-Goal Mappings for People CMM Process Areas 591

Appendix A. References

Accenture 08 Accenture. Accenture Global Delivery Network: Certifications. 2008. Available WWW<URL:>.

Amit 99 Amit, R. & Belcourt, M. “Human Resources Management Processes: A Value-Creating Source of Competitive Advantage.” European Management Journal 17, 2 (1999): 174–181.

Anderson 05 Anderson, J. & Snyder, C. “Customized People CMM Assessment Leads to ISTG Improvements.” SEPG 2005. Pittsburgh: Software Engineering Institute, Carnegie ...

Get People CMM: A Framework for Human Capital Management, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.