Chapter 9Problem Solving

No job, no task, no day is completely problem free. We deal with countless minor problems all the time. Problems become sticking points when their effects are big enough to be noticed. Sometimes they snowball, creating more problems as they go along. This chapter is about a coach approach to problem solving. (Note: This chapter is really appropriate for handling small to medium problems. For dealing with major crises, review Chapter 10, Coaching Employee Performance after a Crisis.)

An overall principle to keep in mind about problem solving is to stay focused on the solution. Many coaches practice solution-focused coaching, which looks more to creating the desired outcome than dwelling too much on the problem itself. ...

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