Index
360°feedback, 59
Accountability, maintaining, 40–41
Analyzing performance, 17, 69–86. See also Performance gaps
capacity to do job, 79–80
causes of performance gaps, 73–81
consequences matching performance, 78–79
expectations and performer, 73, 74
feedback, 75–76
improvement potential, 81–84
knowledge and skills to perform job, 76
performance gaps, 70–73, 74, 82–83
recap of, 85
review questions for, 86
task interference, 77
willingness of performer to do required job, 76–77
Apply what you learn
analyzing performance gaps, 80–81
analyzing your own performance gaps, 71–73
do you know what your PIP is?, 83–84
evaluate your job descriptions, 32
gathering performance data, 60–62
how can performance management benefit you?, 6–7
identifying and ...
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