PHR®/SPHR® Professional in Human Resources Certification Study Guide, Third Edition

2.28. Answers to Review Questions

1. A. A needs assessment is conducted to determine what is required to solve a problem, including whether training is the appropriate intervention. If, for example, network crashes are the cause of the low productivity, training will not solve the problem. Lesson plans (B) are created during the design stage of training discussed in Chapter 5. Talking to other managers to validate the situation (C) may be included in the needs assessment along with other factors. The training method is selected (D) during the development phase discussed in Chapter 5.

2. C. A talent management program is a comprehensive strategy to workforce management. This approach includes planning for future needs, recruiting qualified candidates, ...