Chapter 7

Quality Management


Quality means different things to different people, according to their positional and influencing roles. A customer may define quality as “fitness for intended use,” whereas a vendor may define it as “meeting the requirements.” More formally, the term quality may be used to indicate the degree to which the inherent characteristics of a product or feature meet stated or implied requirements. Quality management refers to the processes necessary to ensure that a project ...

Get PMP Certification, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.