Chapter 7

Quality Management

CHAPTER COVERAGE
INTRODUCTION

Quality means different things to different people, according to their positional and influencing roles. A customer may define quality as “fitness for intended use,” whereas a vendor may define it as “meeting the requirements.” More formally, the term quality may be used to indicate the degree to which the inherent characteristics of a product or feature meet stated or implied requirements. Quality management refers to the processes necessary to ensure that a project ...

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