PMP Certification, 2nd Edition

Chapter 9

Communication Management

CHAPTER COVERAGE

1. Dimensions of Communication

2. Forms of Communication

3. Process of Communication

4. Communication Channels

5. Barriers to Communication

6. Effective Team Meetings

INTRODUCTION

Communication management refers to the process of timely and appropriate development, collection, dissemination, storage, and disposition of project related information. Generally, more than 90% of a project manager’s time goes for communication. Project managers generate a communication management plan, prepare reports based on it, ask and discuss with stakeholders about their needs, identify what communication processes they need, and frequently revisit communication needs of stakeholders at team meetings to ...